Terms of Service

1. Introduction

Welcome to Pickora (“Company”, “we”, “our”, or “us”).

These Terms of Service (“Terms”) govern your access to and use of the Pickora website and the products and services made available through it (“Service”).

Our Privacy Policy also governs your use of the Service and explains how we collect, use, safeguard, and disclose information resulting from your use of our website.

Your agreement with us includes these Terms and our Privacy Policy. By accessing or using the Service, you acknowledge that you have read, understood, and agreed to be bound by them.

If you do not agree with these Terms, you must not access or use the Service. You may contact us at jka030293@gmail.com if you have any questions.

These Terms apply to all visitors, customers, users, and others who access or use the Service.

2. Communications

By using our Service or providing your contact details, you may receive transactional communications, promotional messages, newsletters, and other information from Pickora.

You may unsubscribe from marketing communications by using the unsubscribe option provided in the message or by contacting us at jka030293@gmail.com.

2.1 Consent to Communications

You agree that Pickora and its authorised service providers may contact you through email, SMS, telephone calls, WhatsApp, or other electronic communication methods using the contact information provided by you.

These communications may relate to your orders, deliveries, payments, customer support requests, offers, promotions, and use of our Service.

2.2 Opt-Out

You may opt out of promotional communications at any time. However, we may continue to send essential communications relating to your account, orders, payments, deliveries, returns, refunds, or legal obligations.

3. Purchases

When purchasing a product or service through Pickora, you may be required to provide information including your name, telephone number, email address, billing address, delivery address, and payment details.

You represent and confirm that:

1. You have the legal right to use the payment method submitted for the purchase.

2. The information you provide is accurate, complete, and current.

We may use third-party payment gateways, delivery companies, suppliers, and service providers to process and complete your order.

By placing an order, you authorise us to share the information reasonably required to process payments, fulfil orders, arrange deliveries, and provide customer support, subject to our Privacy Policy.

Pickora reserves the right to refuse or cancel an order for reasons including:

• Product unavailability.

• Incorrect product descriptions or pricing.

• Errors in your order.

• Payment failure.

• Suspected fraud or unauthorised transactions.

• Delivery limitations.

• Violation of these Terms.

If payment has already been received for an order that we cancel, the eligible amount will be refunded in accordance with our Refund Policy.

4. Promotions and Offers

Contests, discounts, giveaways, promotional campaigns, and other offers made available through Pickora may be governed by separate terms and conditions.

By participating in a promotion, you agree to comply with the rules applicable to that promotion.

If the terms of a promotion conflict with these Terms, the specific promotion terms will apply only to that promotion.

5. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by Pickora’s Return and Refund Policy.

Customers must review the applicable policy before placing an order.

Refund eligibility may depend on factors including the condition of the product, the reason for the return, the time within which the issue is reported, and whether sufficient photographs or videos have been provided.

6. Content

Unless otherwise stated, the website content, including text, graphics, logos, icons, product descriptions, images, videos, designs, and software, is owned by Pickora, licensed to Pickora, or used with the permission of the applicable owner.

You may not copy, reproduce, modify, republish, distribute, transmit, sell, license, or commercially exploit website content without prior written permission from Pickora or the applicable rights holder.

Product images and descriptions supplied by manufacturers, vendors, dropshipping suppliers, or other third parties may remain the property of their respective owners.

7. Prohibited Uses

You may use the Service only for lawful purposes.

You agree not to use the Service:

• In violation of any applicable law or regulation.

• To exploit, harm, or attempt to harm minors.

• To transmit spam, unsolicited advertisements, chain letters, or similar communications.

• To impersonate Pickora, its representatives, another customer, or any other person or entity.

• To engage in fraudulent, deceptive, threatening, abusive, or illegal activity.

• To infringe the intellectual property, privacy, or other rights of any person.

• To interfere with another person’s use of the Service.

• To submit false reviews, complaints, payment disputes, or claims.

• To place fraudulent or unauthorised orders.

• To misuse promotional codes, offers, refunds, replacements, or return facilities.

You also agree not to:

• Damage, disable, overload, or interfere with the operation of the website.

• Use bots, scrapers, spiders, or automated systems to access or copy website content without written permission.

• Introduce viruses, malware, harmful code, or other technologically damaging material.

• Attempt to gain unauthorised access to any account, server, database, payment system, or part of the Service.

• Conduct a denial-of-service or distributed denial-of-service attack.

• Manipulate or falsely damage Pickora’s ratings, reputation, reviews, or customer feedback.

• Circumvent website security or access restrictions.

8. Analytics

Pickora may use third-party analytics providers to monitor, measure, and understand how customers use the Service.

Information collected through analytics tools will be processed in accordance with our Privacy Policy and applicable law.

9. Use by Minors

The Service is intended for individuals who are at least 18 years old.

By creating an account or placing an order, you represent that you are legally capable of entering into a binding agreement.

A person under 18 may use the Service only with the involvement and supervision of a parent or legal guardian.

10. Accounts

When creating an account, you must provide accurate, complete, and current information.

You are responsible for:

• Maintaining the confidentiality of your account and password.

• Restricting unauthorised access to your device and account.

• All activities carried out through your account.

• Informing Pickora immediately if you suspect unauthorised access or a security breach.

You may not use a username, identity, name, or trademark belonging to another person or entity without proper authorisation.

Pickora reserves the right to refuse service, suspend accounts, terminate accounts, remove content, or cancel orders where reasonably necessary to protect the business, customers, service providers, or the integrity of the Service.

11. Intellectual Property

The Pickora name, branding, logos, website design, original content, features, and functionality are owned by Pickora or used under licence.

They may be protected by applicable copyright, trademark, and intellectual property laws.

You may not use Pickora’s name, logo, branding, or other intellectual property without prior written consent.

Third-party product names, trademarks, logos, and images remain the property of their respective owners.

12. Copyright and Intellectual Property Complaints

Pickora respects the intellectual property rights of others.

If you believe that any content available through our Service infringes your copyright, trademark, or other intellectual property rights, please contact us at jka030293@gmail.com.

Your complaint should include:

• Your full name and contact details.

• A description of the protected work.

• A description and location of the allegedly infringing content.

• Evidence that you own or are authorised to act for the owner of the rights.

• A statement confirming that the information provided is accurate.

False, misleading, or bad-faith claims may result in liability under applicable law.

13. Intellectual Property Notice Procedure

To report alleged intellectual property infringement, please provide:

1. An electronic or physical signature of the rights owner or authorised representative.

2. A description of the copyrighted or protected work.

3. The location on Pickora’s website where the allegedly infringing material appears.

4. Your address, telephone number, and email address.

5. A statement that you genuinely believe the use is not authorised by the rights owner, its agent, or applicable law.

6. A statement that the information submitted is accurate and that you are the rights owner or authorised to act on their behalf.

Notices may be sent to jka030293@gmail.com.

14. Feedback

You may provide suggestions, comments, reviews, complaints, ideas, or other feedback relating to Pickora.

Unless otherwise agreed in writing, you grant Pickora permission to use non-confidential feedback for improving, operating, promoting, or developing the Service.

You confirm that your feedback does not knowingly infringe the rights of another person and does not contain unlawful, defamatory, abusive, or misleading information.

15. Links to Other Websites

The Service may contain links to third-party websites, payment gateways, social media platforms, delivery partners, manufacturers, suppliers, or other services that are not owned or controlled by Pickora.

Pickora does not control and is not responsible for the content, security, availability, privacy practices, or terms of third-party websites or services.

Your use of third-party websites and services is at your own risk and will be governed by their respective terms and privacy policies.

16. Disclaimer of Warranties

The Service is provided on an “as available” and “as is” basis, subject to applicable consumer protection laws.

Pickora does not guarantee that:

• The Service will always be available or uninterrupted.

• All website information will always be accurate or error-free.

• All technical defects will be corrected immediately.

• The website or servers will always be free from viruses or harmful components.

• Product appearance will exactly match colours displayed on every screen or device.

Product descriptions, images, specifications, colours, dimensions, and packaging may vary slightly due to manufacturer updates, photography, screen settings, or supplier changes.

Nothing in these Terms excludes any guarantee, warranty, right, or remedy that cannot lawfully be excluded under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Pickora and its owners, employees, representatives, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Service.

Where Pickora is found liable in relation to a product or order, its liability will generally be limited to the amount paid by the customer for the affected product or service, except where a greater liability is required by law.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

18. Termination

Pickora may suspend or terminate access to the Service where a user:

• Violates these Terms.

• Engages in fraudulent or abusive activity.

• Misuses returns, refunds, promotions, or payment facilities.

• Attempts to compromise the website or another customer’s account.

• Engages in unlawful conduct.

You may stop using the Service at any time.

Provisions relating to intellectual property, limitation of liability, disclaimers, governing law, and dispute resolution will continue to apply after termination where appropriate.

19. Governing Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdiction available to consumers, disputes arising from these Terms or the use of the Service will be subject to the jurisdiction of the competent courts in Kerala, India.

Nothing in this section restricts a customer from approaching an appropriate consumer commission or other authority having jurisdiction under applicable law.

20. Changes to the Service

Pickora reserves the right to modify, suspend, withdraw, or discontinue any part of the Service, product range, website feature, offer, or content at any time.

We will not be liable where any part of the Service is temporarily unavailable due to maintenance, technical issues, third-party failures, events beyond our reasonable control, or necessary business changes.

21. Amendments to These Terms

Pickora may update these Terms periodically by publishing the revised version on the website.

The updated Terms will take effect from the date shown on the page unless otherwise stated.

You should review these Terms regularly.

Your continued use of the Service following an update means that you accept the revised Terms.

22. Waiver and Severability

If Pickora does not immediately enforce a right or provision under these Terms, this will not constitute a waiver of that right or provision.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, it will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

23. Acknowledgement

By accessing the website, creating an account, or placing an order through Pickora, you acknowledge that you have read, understood, and agreed to these Terms of Service.

24. Contact Information

For questions regarding these Terms, please contact:

Pickora
Email: jka030293@gmail.com