Shipping policy

Shipping Policy

This Shipping Policy applies only to orders delivered within Kerala.

Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation.

Orders placed on weekends or public holidays will normally be processed on the next working day.

Processing times may be longer during major sales, festivals, public holidays, unexpected demand, supplier delays, or circumstances beyond our reasonable control.

Estimated Delivery Time

The estimated delivery time begins after the order has been dispatched.

Fast Shipping

Estimated delivery within 4–6 business days after dispatch, where this option is available.

Standard Shipping

Estimated delivery within 6–8 business days after dispatch.

Delivery times are estimates and may vary depending on:

  • Delivery location and PIN code

  • Courier availability

  • Product availability

  • Supplier or warehouse location

  • Public holidays

  • Weather conditions

  • Local restrictions

  • Courier delays or other circumstances beyond our control

Some remote or difficult-to-service locations may require additional delivery time.

Order Tracking

Once your order has been shipped, tracking details will normally be sent to the email address or mobile number provided during checkout.

The tracking information may include:

  • Tracking number

  • Courier partner’s name

  • Link to the courier’s tracking website

Tracking information may take up to 24–48 hours after dispatch to become active.

If you do not receive tracking information, please contact us at:

Email: jka030293@gmail.com

Please include your order number when contacting us.

Shipping Charges

Shipping charges depend on factors including:

  • Delivery location

  • Product type

  • Package size or weight

  • Selected shipping method

  • Supplier or courier charges

The applicable shipping charge, if any, will be displayed during checkout or in your order summary before payment is completed.

Different products within the same order may have different shipping charges or may be delivered separately.

Multiple Shipments

Pickora may fulfil products through different suppliers or warehouses.

Therefore, an order containing multiple items may be delivered in separate packages and on different dates.

You will not normally be charged additional shipping fees solely because an order is divided into multiple shipments, unless clearly stated during checkout.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name

  • House or building name

  • Street or locality

  • City or district

  • State

  • Correct PIN code

  • Active mobile number

Pickora will not be responsible for delivery failure or delays caused by an incorrect, incomplete, or outdated address provided by the customer.

Please contact us immediately if you notice an error in your delivery details.

Address changes may not be possible once the order has been processed or dispatched.

Failed Delivery

A delivery may fail due to reasons including:

  • Incorrect or incomplete address

  • Incorrect PIN code

  • Recipient unavailable

  • Customer not responding to courier calls

  • Customer refusing delivery

  • Delivery location being inaccessible

  • Repeated unsuccessful delivery attempts

If the package is returned to the supplier, warehouse, or sender because of a reason attributable to the customer, the customer may be responsible for:

  • Original shipping charges

  • Return-to-origin charges

  • Re-delivery charges

  • Applicable handling or payment-processing charges

These charges may be deducted from any eligible refund.

For Cash on Delivery orders that are refused without a valid reason, Pickora may restrict the customer from placing future Cash on Delivery orders.

Courier Partners

Orders may be delivered using courier or logistics partners selected according to the delivery location, product, supplier, and service availability.

Courier partners may include services such as:

  • Delhivery

  • Xpressbees

  • Ekart

  • DTDC

  • Blue Dart

  • Shadowfax

  • India Post

  • Amazon Transportation Services

  • Other authorised logistics providers

Pickora cannot guarantee that a specific courier company will be used for an individual order.

Delayed Shipments

Occasionally, deliveries may be delayed due to:

  • Courier disruptions

  • Public holidays

  • Festivals

  • Weather conditions

  • Local strikes

  • Government restrictions

  • Natural disasters

  • Incorrect address information

  • Supplier delays

  • High order volumes

A delivery delay does not automatically make an order eligible for cancellation or refund after dispatch.

Please contact us if your order has not arrived within a reasonable period after the estimated delivery date.

Lost Shipments

If the courier tracking shows no movement for an unusually long period or the shipment is confirmed as lost, please contact us.

Pickora will raise the issue with the supplier or courier partner.

After verification, we may provide an appropriate resolution, which may include:

  • Replacement

  • Re-shipment

  • Refund

  • Store credit

The resolution will depend on product availability and the outcome of the courier investigation.

Upon Receipt of Your Order

Please inspect the outer packaging before accepting the delivery.

If the package appears visibly opened, tampered with, crushed, torn, wet, or seriously damaged, you should:

  1. Take clear photographs or a video of the package.

  2. Inform the delivery representative where possible.

  3. Record a continuous unboxing video before opening the package.

  4. Contact Pickora within 48 hours of delivery.

For damaged, defective, incorrect, or missing-product claims, photographs and a clear unboxing video may be required under our Return and Refund Policy.

Do not use, wash, alter, repair, or dispose of the product before your complaint has been reviewed.

Refused Deliveries

Customers should not refuse delivery unless:

  • The parcel is visibly damaged or tampered with.

  • The order is clearly not addressed to the customer.

  • Pickora has instructed the customer to refuse delivery.

Refusal due to change of mind, delay within a reasonable delivery period, or failure to remain available may result in shipping and return charges being deducted from an eligible refund.

Public and Bank Holidays

Orders are generally not processed or delivered on national holidays, regional public holidays, bank holidays, or courier non-working days.

The order will normally be processed or delivered on the next available working day.

Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If a dispatched order is refused or returned, any eligible refund may be processed only after the item has been received and verified by the supplier or return facility.

Applicable shipping, return-to-origin, handling, or processing charges may be deducted.

Delivery Area

Pickora currently delivers only to serviceable locations within India.

Availability may depend on the customer’s PIN code and the courier serviceability of the location.

Pickora reserves the right to cancel and refund an order if delivery is not available to the address provided.

Contact Us

For shipping or delivery-related questions, please contact:

Pickora
Email: jka030293@gmail.com.

Please provide your order number and registered mobile number