Refund policy
We have a 48 hours return policy, which means you have 48 hours after receiving your item to request a return.
To qualify for a return, refund, or exchange, the product must meet the following conditions:
1. Return Eligibility Requirements
| Condition | Requirement |
|---|---|
| Original Condition | Unused, unwashed, undamaged, and in original packaging. |
| Packaging & Accessories | All tags, labels, accessories, and invoice must be included. |
| Proof of Issue | Unboxing video is mandatory for damaged, defective, or missing item claims. |
| No Tampering | Product must not be altered or different from what was shipped. |
2. What We Do Not Cover
| Scenario | Policy | Status |
|---|---|---|
| Change of Mind | Returns for personal preference (color, size, style) are accepted only if the item is unused and in its original condition. Return shipping charges are borne by the customer. | Not Covered |
| Custom/Printed Products | Once an order for a custom-printed product is placed, it cannot be canceled or returned. These items are produced to order, carry a non-recoverable production cost, and cannot be resold due to their personalized nature. | Not Covered |
| Unreported Damages | Claims for damage or missing items reported after 48 hours of delivery cannot be processed. | Not Covered |
| Used or Altered Products | Products that have been used, washed, or damaged after delivery are not eligible for return. | Not Covered |
| Design-Related Issues | We do not cover dissatisfaction with the design, layout, colors, or aesthetics of a product after production. | Not Covered |
3. Rejection / Refusal of Parcel
If you refuse to accept a parcel after it has been dispatched (without a valid reason such as visible damage at the time of delivery), the following deductions will apply to your refund:
| Deduction | Amount |
|---|---|
| Shipping Charge | 2× the original shipping fee (covers forward and reverse logistics). |
| Packing & Handling Fee | 10% of the product value. |
4. Refund Process
Once your returned product is received at our facility:
- Inspection: We verify the product condition and packaging.
- Approval: You will receive an approval or rejection notification via email/SMS within 2 business days of receiving your return.
- Refund: Approved refunds are processed to your original payment method within 7 business days after approval.
Estimated total refund timeline: 7–10 business days from the date your return is received.
5. Courier Delays
If your order is delayed beyond the standard delivery timeframe due to courier-related issues:
- Track your order regularly.
- If there are no tracking updates for 15 days after dispatch, contact us immediately.
- We will escalate the issue with the courier partner and resolve it on a case-by-case basis.
- If the shipment is undeliverable by the original courier, we may reroute it through an alternative courier. Custom-printed products cannot be returned under any circumstances.